Privacy Policy

Last updated: June 15, 2023

1. Introduction

SARECU Weloco ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document services in Singapore.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Request our document services
• Create an account on our website
• Contact us with inquiries
• Subscribe to our newsletters

The types of personal information we collect may include:

• Name and contact details (email, phone number, address)
• Identification documents for verification purposes
• Payment information for service fees
• Documents you submit for our services

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our document services
• Process your transactions and send related information
• Respond to your inquiries and provide customer support
• Improve our services and website functionality
• Comply with legal obligations and prevent fraudulent activities

4. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure servers and encrypted storage
• Restricted access to personal data
• Regular security assessments
• Employee training on data protection

5. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes we collected it for
• Comply with legal requirements
• Resolve disputes
• Maintain business records

Typically, we retain client documents for 7 years after service completion unless a longer retention period is required by law.

6. Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have rights including:

• Access to your personal data we hold
• Correction of inaccurate or incomplete data
• Withdrawal of consent for data processing
• Request for information about how your data is used

To exercise these rights, please contact us at info@sarecu-weloco.sbs.

7. Third-Party Services

We may engage third-party service providers to:

• Process payments
• Provide translation services
• Offer notarization services
• Support our IT infrastructure

These providers only receive necessary information to perform their functions and are contractually obligated to protect your data.

8. International Data Transfers

For international document services, your information may be transferred to and processed in countries outside Singapore. We ensure such transfers comply with applicable data protection laws and provide adequate protection.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a new "Last updated" date. We encourage you to review this policy regularly.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

SARECU Weloco Data Protection Officer
101 Cecil Street, #23-05
Singapore 069533
Email: privacy@sarecu-weloco.sbs
Phone: +65 028987650